HUSTLE CITY PRIVACY POLICY

Last updated: 3 July 2026

This Privacy Policy explains how Hustle Industries Ltd collects, uses, stores and protects personal information when you use the Hustle City website, mobile application, web application and related services.

It also explains your privacy rights and how you can contact us.

1. Who we are

Hustle City is owned and operated by Hustle Industries Ltd.

For data-protection purposes, Hustle Industries Ltd is the controller of the personal information described in this Privacy Policy.

Legal entity: Hustle Industries Ltd Email: contact@hustlecity.app Website: hustlecity.app

In this Privacy Policy, "Hustle City", "Hustle Industries Ltd", "we", "us" and "our" refer to Hustle Industries Ltd.

2. Scope of this Privacy Policy

This Privacy Policy applies when you:

• visit the Hustle City website;
• create or use a Hustle City account;
• use the mobile or web application;
• complete goals, habits, missions or challenges;
• use Hustle AI;
• participate in community or crew features;
• purchase or manage a subscription;
• enter a prize draw;
• contact customer support; or
• otherwise interact with Hustle City.

Third-party websites and services may have their own privacy policies.

3. Personal information we collect

The information we collect depends on how you use Hustle City.

3.1 Account information

We may collect:

• name;
• display name;
• username;
• email address;
• profile picture or avatar;
• country or region;
• time zone;
• preferred language;
• date of birth or age, where required;
• account role;
• account creation date;
• login and authentication information; and
• account status.

Passwords are handled through our authentication systems and should not be stored in readable form.

3.2 Profile and preference information

We may collect:

• language preferences;
• notification preferences;
• privacy settings;
• profile visibility;
• communication preferences;
• blocked-user settings;
• selected district, avatar or profile customisations; and
• onboarding and tutorial status.

3.3 Goal and self-improvement information

When you use Hustle City's productivity and self-improvement features, we may collect information such as:

• personal goals;
• habits;
• Top 5 Priorities;
• Timebox schedules;
• calendar and reminder information;
• daily wins;
• streaks;
• mission progress;
• challenge progress;
• Hustle 60 progress;
• vision-board content;
• affirmations;
• notes;
• audiobook activity and progress; and
• other information you voluntarily enter into the Service.

You should avoid entering highly sensitive medical, financial, legal or confidential information unless it is necessary and you are comfortable doing so.

3.4 Game and progression information

We may collect information about your use of Hustle City, including:

• XP;
• virtual cash;
• Knowledge points;
• levels;
• achievements;
• badges;
• districts unlocked;
• virtual vehicles;
• virtual properties;
• inventory items;
• Boss Ladder progress;
• race and championship results;
• Daily Hustle Circle rewards;
• reward history;
• prize tickets;
• prize entries; and
• suspected duplicate, fraudulent or invalid rewards.

3.5 Subscription and transaction information

We may collect:

• subscription plan;
• subscription status;
• trial status;
• purchase provider;
• product identifier;
• purchase and renewal dates;
• subscription expiry date;
• transaction identifiers;
• entitlement status;
• grace-period status;
• refund or cancellation status; and
• Founder, Beta or promotional-access information.

Payments may be processed by Apple, Google Play, RevenueCat, Stripe or another authorised payment provider.

Where payment is processed by a third party, we generally do not receive your complete payment-card number or card security code. The payment provider processes that information under its own privacy policy.

3.6 Prize-draw information

If you participate in a prize draw, we may collect:

• account identity;
• age or date of birth;
• country or place of residence;
• prize-ticket balance;
• prize-entry records;
• draw tier;
• entry date;
• winner status;
• eligibility information;
• identity-verification information;
• delivery address;
• telephone number;
• prize-acceptance information; and
• correspondence relating to the prize.

We may request proof of identity, age or residence before confirming or delivering a prize.

3.7 Community information

When you use The Strip, crews or other community features, we may collect:

• posts;
• comments;
• reactions and likes;
• images or other uploaded content;
• crew membership;
• crew invitations;
• crew messages;
• public profile information;
• reports submitted about content or users;
• moderation decisions;
• blocked-user information; and
• records of Community Guideline violations.

Content you publish publicly may be visible to other users.

You should not publish personal information that you do not want others to see.

3.8 Artificial-intelligence information

When you use Hustle AI, we may collect:

• prompts and questions;
• goals or context submitted to the AI;
• generated responses;
• requested app actions;
• AI feature usage;
• usage limits;
• error records;
• cached responses; and
• feedback about AI-generated content.

Information submitted to an AI feature may be shared with an AI service provider where necessary to generate a response.

Do not submit passwords, payment-card details, authentication codes or highly confidential information through Hustle AI.

3.9 Technical and device information

We may automatically collect:

• IP address;
• device type;
• operating system;
• browser type;
• app version;
• build number;
• device or session identifiers;
• approximate location derived from IP address;
• login dates and times;
• pages and features used;
• crash reports;
• performance information;
• error logs;
• security events;
• referral information;
• cookie information; and
• push-notification tokens where enabled.

We do not claim to collect precise GPS location unless a feature specifically requests permission and explains why it is required.

3.10 Support information

If you contact us, we may collect:

• your name;
• email address;
• account information;
• support category;
• message;
• screenshots or attachments;
• device information;
• app version;
• billing-provider information; and
• our correspondence with you.

Do not send us passwords, full payment-card details or authentication codes.

4. How we collect information

We collect personal information:

Directly from you

For example, when you:

• create an account;
• complete your profile;
• enter goals or habits;
• publish content;
• use Hustle AI;
• enter a prize draw;
• change your settings;
• purchase a subscription; or
• contact support.

Automatically

For example, through:

• app logs;
• cookies;
• analytics;
• device information;
• security monitoring; and
• usage tracking.

From third parties

We may receive information from:

• Apple App Store;
• Google Play;
• RevenueCat;
• Stripe;
• authentication providers;
• app-hosting and infrastructure providers;
• analytics providers;
• prize-delivery providers; and
• other services you choose to connect to Hustle City.

5. How we use personal information

We may use your information to:

• create and manage your account;
• authenticate you;
• provide Hustle City features;
• save your goals, habits and progress;
• calculate streaks, rewards and achievements;
• personalise your experience;
• provide language preferences;
• operate community and crew features;
• generate AI responses;
• process subscriptions;
• confirm Premium access;
• manage prize tickets and prize entries;
• verify and contact winners;
• provide customer support;
• send operational notifications;
• detect fraud, cheating and reward duplication;
• moderate content;
• protect users and the Service;
• investigate technical problems;
• measure and improve performance;
• develop new features;
• meet legal and regulatory obligations; and
• establish, exercise or defend legal claims.

6. Our lawful bases

Depending on the purpose, we may rely on the following lawful bases.

Contract

We may process information where necessary to:

• create and manage your account;
• provide requested app features;
• save your progress;
• provide subscriptions;
• manage Premium entitlements;
• process valid prize-draw entries; and
• provide support connected to the Service.

Consent

We may rely on your consent for:

• optional marketing communications;
• non-essential cookies;
• certain analytics technologies;
• optional device permissions;
• push notifications where permission is required; and
• other optional processing explained when consent is requested.

You may withdraw consent at any time. This will not affect processing that took place before consent was withdrawn.

Legitimate interests

We may process information where necessary for legitimate interests such as:

• securing Hustle City;
• preventing fraud and cheating;
• detecting duplicate rewards;
• moderating community content;
• responding to support requests;
• improving the Service;
• understanding app performance;
• enforcing our Terms;
• protecting our intellectual property; and
• maintaining appropriate business records.

We will consider the impact on your rights before relying on legitimate interests.

Legal obligation

We may process information where necessary to:

• comply with tax or accounting requirements;
• respond to lawful requests;
• maintain required transaction records;
• meet consumer-protection obligations;
• investigate unlawful activity;
• comply with prize-promotion requirements; or
• comply with data-protection law.

Legal claims

We may retain and use information where necessary to establish, exercise or defend legal claims.

7. Marketing communications

We may send marketing communications where:

• you have consented;
• the law otherwise permits us to do so; and
• you have not opted out.

Marketing communications may include:

• product announcements;
• new features;
• Premium offers;
• events;
• promotions; and
• Hustle City news.

You can opt out by:

• using the unsubscribe option in an email;
• changing your notification settings; or
• contacting contact@hustlecity.app.

You may still receive essential account, security, billing, prize or service communications.

We do not sell your personal information to advertisers.

8. Cookies and analytics

The Hustle City website may use cookies and similar technologies for:

• authentication;
• security;
• remembering preferences;
• measuring website use;
• diagnosing technical problems; and
• improving performance.

Non-essential cookies should only be used after any consent required by law has been obtained.

More information should be provided in a separate Cookie Policy or cookie-preference tool.

9. How we share personal information

We may share information with trusted service providers where necessary to operate Hustle City.

These may include:

• hosting and database providers;
• app-development platforms;
• authentication providers;
• cloud-storage providers;
• payment processors;
• subscription-management providers;
• Apple App Store and Google Play;
• AI service providers;
• analytics providers;
• email and customer-support providers;
• notification providers;
• security and fraud-prevention providers;
• professional advisers;
• prize suppliers and delivery providers; and
• moderation providers.

Service providers may only use information for the services they provide to us, subject to their contracts and applicable law.

We may also disclose information:

• where required by law;
• in response to a valid court order;
• to protect users or the public;
• to investigate fraud or unlawful activity;
• to enforce our Terms;
• in connection with a merger, investment, restructuring or sale; or
• with your permission.

If ownership of Hustle Industries Ltd changes, personal information may be transferred as part of that transaction, subject to appropriate safeguards.

10. Public information

Certain information may be visible to other Hustle City users, depending on your settings and activity.

This may include:

• display name;
• username;
• avatar;
• level;
• district;
• achievements;
• public posts;
• comments;
• reactions;
• crew information;
• selected vehicles or properties; and
• other information you choose to publish.

You can control some visibility through your privacy settings where those controls are available.

Information already copied, shared or saved by another user may remain outside our control after you delete it.

11. International transfers

Some service providers may process personal information outside the United Kingdom.

Where required, we will use appropriate safeguards, which may include:

• UK adequacy regulations;
• an International Data Transfer Agreement;
• an approved UK addendum;
• contractual safeguards; or
• another lawful transfer mechanism.

You can contact us for more information about the safeguards used for international transfers.

12. How long we retain information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.

Retention periods depend on:

• whether your account remains active;
• the type of information;
• legal and accounting requirements;
• fraud-prevention needs;
• dispute and complaint periods;
• prize-draw requirements;
• safety and moderation needs; and
• technical backup cycles.

In general:

• account and progress information may be kept while your account remains active;
• deleted account information may remain in backups for a limited period;
• subscription and transaction records may be retained as required by tax, accounting and consumer law;
• prize-draw records may be retained to demonstrate that the draw was operated fairly and lawfully;
• moderation and fraud records may be retained where necessary to protect users and prevent repeated abuse;
• support correspondence may be retained while the issue remains relevant; and
• anonymised information may be retained for analytics and research where it can no longer identify you.

We may retain limited information after account deletion where required by law or necessary to prevent fraud, resolve disputes or enforce our agreements.

13. Data security

We use reasonable technical and organisational measures designed to protect personal information.

These measures may include:

• access controls;
• authentication;
• user-level data permissions;
• encrypted communications;
• secure service providers;
• logging and monitoring;
• backups;
• fraud detection;
• staff and administrator access restrictions; and
• incident-response procedures.

No internet service is completely secure.

You are responsible for keeping your password and authentication details confidential.

Please contact us immediately if you believe your account has been compromised.

14. Artificial intelligence and automated processing

Hustle City may use automated systems to:

• generate personalised suggestions;
• recommend goals or missions;
• calculate progress;
• award virtual rewards;
• detect duplicate or suspicious activity;
• rank leaderboard results;
• assist with content moderation;
• manage prize-entry records; and
• select potential prize winners from valid entries.

Prize winners may be subject to eligibility and identity checks before being confirmed.

We do not intend to use solely automated decision-making that produces legal or similarly significant effects unless:

• it is necessary to provide a requested service;
• it is authorised by law; or
• you have provided valid consent.

Where applicable, you may contact us to request information about an automated decision or ask for human review.

15. Children's privacy

Users must be at least 13 years old to create a general Hustle City account.

Users under the age at which they can independently agree to these services in their country must obtain permission from a parent or legal guardian.

Users must normally be at least 18 years old to participate in a prize draw offering a real-world prize, unless the applicable Official Rules clearly state otherwise.

We do not knowingly collect personal information from children below the permitted minimum age.

If you believe a child has created an account without appropriate permission, contact contact@hustlecity.app.

16. Your privacy rights

Depending on your location and the circumstances, you may have the right to:

• access personal information held about you;
• receive a copy of your information;
• correct inaccurate or incomplete information;
• request deletion of your information;
• restrict how your information is used;
• object to certain processing;
• receive certain information in a portable format;
• withdraw consent;
• object to direct marketing;
• complain about how your information is handled; and
• request information about qualifying automated decisions.

These rights are not always absolute and may be subject to legal exceptions.

To exercise a right, contact:

contact@hustlecity.app

We may need to verify your identity before completing a request.

We will respond within the period required by applicable law.

17. Account deletion

You may request account deletion:

• through the in-app account settings, where available; or
• by contacting contact@hustlecity.app.

Deleting your Hustle City account does not automatically cancel a subscription purchased through Apple, Google Play or another external provider.

You must cancel the subscription through the provider used to purchase it.

When an account is deleted:

• access to the account may be removed;
• personal goals and progress may be deleted or anonymised;
• public content may be removed or disconnected from the profile where appropriate;
• some records may remain temporarily in backups; and
• legally required transaction, fraud, moderation or prize records may be retained.

18. Third-party links and services

Hustle City may contain links to third-party websites, platforms or services.

We do not control how those third parties process personal information.

You should review their privacy policies before providing information to them.

19. Changes to this Privacy Policy

We may update this Privacy Policy to reflect:

• changes to Hustle City;
• new features;
• new service providers;
• legal requirements;
• changes to our processing; or
• security and operational improvements.

The latest version will be published on the Hustle City website.

Where appropriate, we will notify you of significant changes through:

• the app;
• the website;
• email; or
• another suitable method.

20. Complaints

Please contact us first if you have concerns about how we handle your personal information.

Email: contact@hustlecity.app

We will investigate your concern and try to resolve it.

You also have the right to complain to the UK Information Commissioner's Office or another data-protection authority responsible for your location.

21. Contact us

For privacy questions, requests or complaints, contact:

Hustle Industries Ltd Email: contact@hustlecity.app Website: hustlecity.app

Please do not send passwords, full payment-card details or authentication codes by email.